Sudhaasini Privacy Policy

Scope & Consent

This policy applies to information collected through our website and online services. It does not cover information collected offline or through unrelated third-party channels. By using the website, you acknowledge this policy.

Information We Collect

Depending on how you use the website, we may collect:

• Contact information: name, email address, phone number, and delivery address.
• Account information: login and profile details.
• Order information: purchase history, delivery details, and transaction references.
• Messages: information you provide when contacting customer support.
• Technical information: IP address, browser, device type, referring pages, timestamps, and website activity.

Payment information is processed through third-party payment providers and is subject to their privacy and security practices.

How We Use Information

• Process and deliver orders.
• Create and manage customer accounts.
• Provide support and respond to enquiries.
• Send service-related order and account updates.
• Improve website performance, products, and customer experience.
• Detect misuse, fraud, or security issues.
• Send marketing communications where permitted, with an option to opt out.

Cookies & Analytics

We may use cookies and similar technologies to remember preferences, maintain sessions, understand website usage, and improve performance. Embedded services or social media features may place their own cookies and are governed by their respective privacy policies.

You can control cookies through your browser settings, although disabling essential cookies may affect website functionality.

Log Files

Like many websites, our hosting and analytics services may record IP addresses, browser type, internet service provider, date and time, referring or exit pages, and website interactions. We use this information for administration, analytics, reliability, and security.

Sharing & Service Providers

We may share information with trusted providers that support payments, hosting, analytics, communications, shipping, and order fulfilment. These providers receive only the information reasonably required to perform their services and are subject to applicable contractual or legal obligations.

We may also disclose information when required by law or when necessary to protect customers, Sudhaasini, or the integrity of our services.

Data Retention & Transfers

We retain personal information only for as long as reasonably necessary for the purposes described here, including order fulfilment, account management, legal compliance, dispute resolution, and fraud prevention.

Service providers may process information in locations outside India. Where applicable, we use reasonable contractual and organisational safeguards for such transfers.

Security

We use reasonable technical and organisational safeguards designed to protect personal information. No online system is completely secure, and we cannot guarantee absolute security of transmission or storage.

Your Choices & Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where processing relies on consent. You may also opt out of marketing communications.

To make a request, contact us using the details below. We may need to verify your identity before completing it.

Policy Updates

We may update this policy as our services or legal obligations change. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through the website or available contact channels.